JPHSA News

August 2019 

JPHSA Recognizes Staff Member of the Year

JPHSA recently announced Brent Fradella as Staff Member of the Year. Fradella, a resident of Metairie, is a Care Coordinator who serves JPHSA well in a variety of critical capacities. He was recognized for his dedication to assisting both individuals served and his fellow staff members. Fradella’s positive attitude, willingness to collaborate, and compassion for others earned him this distinction.

JPHSA Helps Families Prepare for Back-to-School Season

Pictured from left to right are Keiasha Gipson (DDCS), Rhonda Wilson (DDCS), Andrea Thames (BHCS), Karyan Hollingshed (DDCS), and Jill Estes (BHCS).

In an effort to find inventive ways to help children and families in Jefferson Parish, JPHSA has launched a new back-to-school initiative. With this project, all recipients of the Flexible Family Fund program served by Developmental Disabilities Community Services (DDCS) and Behavioral Health Community Services (BHCS) are receiving backpacks filled with essential school supplies. Over 300 backpacks are on their way to families.

While providing financial assistance is at the core of the Flexible Family Fund program, DDCS Division Director Nicole Sullivan-Green is most excited about helping to reduce the stress many families experience during the onset of a new school year.

“Doing this project is helping families not only financially, but we have also given them time back because we have done some of the work for them,” Sullivan-Green said. “Now families have more time to devote to other priorities.”

The hard work of staff members from BHCS, DDCS, Facility Asset & Risk Management (FARM), and Finance Operations helped make this project a success. By providing items such as new backpacks, highlighters, crayons and notebooks, JPHSA is lightening the back-to-school burden and helping children and their families have a brighter school year.

March 2019

JPHSA Welcomes New Board Member

Jefferson Parish Human Services Authority welcomes Shawnta Gardener, M.S., LPC, to its Board of Directors. She will serve in the Mental Health Professional position. Gardener, a resident of Harvey, has over a decade of experience in social services for youth and adolescents. She is currently employed as the Family Home Program Director with Boys Town Louisiana.

Feb 2019

Jefferson Parish Human Services Authority Announces New Chief Financial Officer

JPHSA welcomes Mirela A. Nicola, M.B.A., as the new Chief Financial Officer. Prior to this position, Nicola, a resident of New Orleans, was employed as Assistant Director of Accounting Services at LSU Health Sciences Center. A graduate of Tulane University and Academy of Economic Studies in Bucharest, Romania, Nicola has over 17 years of financial management experience, including work as a Controller for Louisiana Children’s Medical Center and as a Financial Analyst for European Bank for Reconstruction and Development (EBRD) in London.

Jefferson Parish Human Services Authority Announces New Board Member

Jefferson Parish Human Services Authority welcomes Lynn Alex Redfearn, MSW, LCSW, to its Board of Directors.

Redfearn, a resident of Metairie, is currently employed as a medical social worker with Children’s Hospital. She has over a decade of experience in social work and early intervention for children with developmental delays. She earned her Master of Social Work from Tulane University.

Jan 2019

JPHSA Recognizes Staff Members’ Years of Service

JPHSA hosted its biannual all-staff meeting on January, 24, where the Authority recognized the following staff members for their years of service:

5 Years of Service

  • John Henry, BHCS
  • Ashley Acker, DDCS
  • Keiasha Gipson, DDCS
  • Rhonda Wilson, DDCS
  • Anthony Cook, Facilities Management
  • Majied Harris, Facilities Management
  • Krystle DeJean, JeffCare
  • Jeronica Hinyard, JeffCare
  • Harriet Lee, JeffCare
  • Christy Price, JeffCare
  • Rochelle Richardson, JeffCare

10 Years of Service

  • Rosanna DiChiro, BHCS
  • Darlene Goines, BHCS
  • Shannon Sumrall, CPS
  • Nicole Sullivan-Green, DDCS
  • Candace Brewer, Fiscal Services
  • Jeanne Diket, Human Resources
  • Marcos Blanco, Information Technology
  • Juan Labadie, JeffCare
  • Tracy Lambert, JeffCare
  • Wendy Sterling, JeffCare
  • Crystal Yancy, JeffCare

15 Years of Service

  • Jill Estes, BHCS
  • Nicholas Gilbert, DDCS
  • Lisa English Rhoden, Executive Administration
  • Champa Chakraborti, JeffCare
  • Indira Kailas, JeffCare

20 Years of Service

  • Tamekia Amos, JeffCare
  • Trudy Ingersoll, CPS

Oct 2018

JPHSA Welcomes New Board Member

Jefferson Parish Human Services Authority welcomes Patricia C. Ehrle to its Board of Directors. She will serve in the Finance/Accounting Professional position. Ehrle, a resident of Metairie, has decades of experience in budget and finance management with the federal government and in the private sector. She is an advocate for individuals with developmental disabilities and active in the Down Syndrome Association of Greater New Orleans.

Ehrle is looking forward to serving on JPHSA’s Board.

“After I retired, I wanted to be on the board of organizations that make a difference in people’s lives,” she said. “I really want to have results where you see that people’s lives — people who truly, truly need services — that their lives are changed and that they’re receiving the services they need.”


July 2018

JPHSA Makes Adaptive Bike Dreams a Reality for Children With Special Needs

JPHSA recently partnered with the McClindon Family Foundation to donate custom adaptive bikes to children with special needs. JPHSA’s Developmental Disabilities Community Services Division funded bikes for six DD eligible children living in Jefferson Parish.

Strength, confidence, and inclusion are a few of the goals the foundation and JPHSA hope to help children achieve with these bicycles. Though cycling is beneficial to children’s physical and social needs, adaptive bikes can be prohibitively expensive since they have to be tailor-made for each child’s specific strengths and weaknesses. When children get to take their own adaptive bikes home, opportunities for exercise and building muscle strength continue long after formal physical therapy ends. Parents of bike recipients have noted that the bikes increased their children’s coordination and confidence as well as improved their social skills and sleep routines.

Since the McClindon Family Foundation donated its first adaptive bike to a boy with hydrocephalus in 2008, the group has given away over 200 bikes in 27 states. The bikes donated in partnership with JPHSA were sturdy tricycles with a wide wheelbase and low center of gravity to improve stability and safety. Behind the seat, the bikes sported an extra steering column outfitted with a handbrake so caregivers can walk behind the bike and help a child navigate. Pedals were also a custom affair, featuring toe clips and, at times, pedal blocks to help the children ride more easily.


May 2018

Dr. DiChiro Addresses Problem Gambling in Jefferson Parish

Rosanna DiChiro, Psy.D., Division Director of Behavioral Health Community Services at Jefferson Parish Human Services Authority (JPHSA), delivered an engaging welcome for the Problem Gambling & Louisiana Resources Partnership Meeting on May 9 at the Jefferson Parish Library in Metairie. In her introduction, DiChiro touched on the changing face of problem gambling in Jefferson Parish and how smart phones are fast becoming the new gambling device ensnaring a new generation.

“The ages range from 13 to 65. Thirteen. Where do individuals that age gamble?” DiChiro asked, reaching into her pocket to produce a smart phone and holding it aloft. “Keep in mind this is possibly about to become where a lot of people gamble. Sports betting…football season is coming up. Everyone likes to talk about football as much as the next guy, but fantasy football takes it to a whole different level.”

JPHSA staff members and invited community members attended this daylong seminar prepared by the Louisiana Association on Compulsive Gambling. The program presented topics related to problem gambling in Louisiana and the types of free counseling services available locally and across the state.

Centralized Care Coordination at JPHSA Continues to Make Strides With Strategic Grant in Health

In October 2016, Baptist Community Ministries (BCM) announced funding for JPHSA to improve and further develop a Centralized Care Coordination (CCC) model. Since that time, JPHSA has been busy putting those resources to work. A detailed update on this project’s great progress can be found in the BCM 2017 Annual Report here.


April 2018

Jefferson Parish Human Services Authority Announces New Board Member

Jefferson Parish Human Services Authority welcomes Mia Kacmarcik Sanders, LCSW, to its Board of Directors. Kacmarcik Sanders, a resident of Metairie, is currently employed as a therapist in private practice and as a substance abuse care manager with the Daughters of Charity. She has experience in psychotherapeutic care and program implementation. She has also worked as an adjunct faculty member at Tulane School of Social Work.


January 2018

Jefferson Parish Human Services Authority Receives Funds from U.S. Dept. of Justice to Increase Access to Mental Health Services

The U.S. Department of Justice’s Office of Justice Programs recently awarded Jefferson Parish Human Services Authority (JPHSA) $298,851 in funding through its Justice and Mental Health Collaboration Program (JMHCP). JMHCP supports innovative cross-system collaboration for individuals with mental illnesses or co-occurring mental health and substance abuse disorders who come into contact with the justice system.

JPHSA intends to use this funding for its Mental Health Services for Arrestees Project to collaborate with Jefferson Parish Sheriff’s Office (JPSO) and the 24th Judicial District Court to reduce the number of people with mental health and/or mental health-substance abuse disorders in the prison system, reduce the number of people with these problems recidivating back to Jefferson Parish Correctional Center, and increase the capability to evaluate the system.

“It’s a repeating cycle,” said Dr. Rosanna DiChiro, Director of Behavioral Health Community Services at JPHSA. “If you don’t try to intervene somewhere, people with mental health problems don’t get the treatment they need. This leads to rearrests, and the situation just gets worse.”

JMHCP seeks to increase public safety by facilitating collaboration among the criminal justice and mental health and substance abuse treatment systems to increase access to mental health and other treatment services for individuals with mental illnesses or co-occurring mental health and substance abuse disorders. The program encourages early intervention for these multisystem-involved individuals; maximizes diversion opportunities for multisystem-involved individuals with mental illnesses or co-occurring mental and substance abuse disorders; promotes training for justice and treatment professionals; and facilitates communication, collaboration, and the delivery of support services among justice professionals, treatment and related service providers, and governmental partners.


November 2017

JPHSA Earns National Recognition for Patient-Centered Care

The National Committee for Quality Assurance (NCQA) announced that JPHSA has received NCQA Patient-Centered Medical Home (PCMH) Recognition for primary care at its JeffCare Health Centers in East Jefferson and West Jefferson. This distinction recognizes JPHSA for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term, participative relationships. Only one in six primary care physicians in America practices in an NCQA-recognized practice, placing JPHSA among an elite group that has demonstrated its commitment to advancing quality in health care. 

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations, and the NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care, and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. 

To earn recognition, JPHSA demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards align with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics, and the American Osteopathic Association.


October 2017

Memorial Magnolia Planted in Honor of Cynthia “Cindy” Scalia

On October 31, a memorial tree was planted to honor Cynthia “Cindy” Scalia during a ceremony sponsored by the Jefferson Parish Developmental Disabilities Regional Advisory Committee (DDRAC) and hosted by JPHSA’s Developmental Disabilities Community Services (DDCS). Scalia was a member of DDRAC, which provides input on issues impacting developmental disabilities services and supports, aids in public outreach, and participates in the Office for Citizens with Developmental Disabilities State Advisory Committee. Cindy, an active member of the JPHSA and Jefferson Parish community, was also a 23-time medal winning Special Olympics athlete, musician, and advocate for individuals with developmental disabilities.

Staff members of DDCS and Maintenance and Facilities worked together to make this living tribute a success. The Japanese magnolia can be viewed growing outside the JPHSA Elmwood building at 1500 River Road West.


September 2017

JPHSA Community Dialogues on Mental Health, Addictive Disorders, and Developmental Disabilities

The Jefferson Parish Human Services Authority Board of Directors will host three Community Dialogues this fall on Sept. 26, Oct. 3, and Oct. 10. All individuals and families in Jefferson Parish impacted by mental health, addictive disorders, and developmental disabilities are encouraged to attend. These events are free and open to the public and last from 1-2:30 p.m. For more information, view the flyer here.


August 2017

Staff Members Rise to the Challenge

Since JPHSA first opened its doors in 1989, the agency has been generating its fair share of documents. This year staff members have been knee deep in the JPHSA archives completing a major records management project.

“Appropriate records management is a very important task at JPHSA,” said Elizabeth Riehl, Director of Compliance & Performance Support. “As a public entity, we are subject to numerous laws and regulations regarding records management, and it is our job to ensure compliance by keeping records accessible but secure.”

JPHSA staff members aren’t afraid to roll up their sleeves. They are nearing completion of the transfer and reorganization of over 600 boxes of documents and the destruction of over 383 so far. JPHSA wishes to thank key staff for their pluck and perseverance in this undertaking. Aneisha Holmes, Administrative Coordinator in Compliance & Performance Support, has been spearheading this project. Nick Gilbert, Administrative Coordinator in Developmental Disabilities Community Services, has shredded an enormous amount of documents approved for disposal. Many other JPHSA staff members have also devoted their time and efforts.


July 2017

JPHSA Honors Staff Members

JPHSA recently honored a number of outstanding employees at an all-staff meeting. Christopher L. Roberts, Jefferson Parish Council Chairman and Councilman-at-Large for Division A, was on hand to speak about the crucial contributions JPHSA makes to the community.

John Marion was recognized as Employee of the Year. Marion, a Rehabilitation Aide in Behavioral Health Community Services, was noted for bringing a high level of commitment to his work with the First Episode Psychosis program. JPHSA also presented Employee of the Quarter awards to Michael Banks, Joyce Hartford, and Wendy Sterling for their skill and dedication.


May 2017

JPHSA Welcomes New Board Member

Jefferson Parish Human Services Authority welcomes R. Bruce Galbraith to its Board of Directors. Galbraith, a resident of Metairie, is a facilitator for Victim-Offender Dialogue through the Louisiana Department of Public Safety and Corrections. He is also a member of the American Psychotherapy Association and the former President of the Louisiana Counseling Association and the Louisiana Association of Addiction and Offender Counseling.


August 2016

JPHSA’s Substance Abuse Prevention Program Battles Underage Drinking & Drug Abuse

With one of the most innovative and successful Partnership for Success (PFS) programs in the state, Jefferson Parish Human Services Authority (JPHSA) is widely recognized as a leader in alcohol and substance abuse prevention. JPHSA, as a grantee of PFS, a program developed by the U.S. Substance Abuse and Mental Health Services Administration, seeks to address underage drinking and prescription drug abuse among young people. JPHSA teamed with the Jefferson Sheriff Parish’s Office (JPSO) in the past year to achieve these goals.

Substance abuse often begins as early as 10-12 years old. In a recent study, 50.5% of Jefferson Parish sixth graders reported receiving alcohol from home with parental permission. 

“Underage drinking is a community problem that requires a community solution. Our approach is multi-tiered,” said Jennifer Phillips, Assistant Director of Behavioral Health Community Services at JPHSA. “We bring the beer goggle drunkenness simulators into the schools and talk to students about early alcohol use and make them aware of its impact on long-term brain function and their relationships. We don’t want them to predispose themselves to addiction. And we also are committed to supporting the enforcement angle as well.”

Since a recent study found many young people in Jefferson Parish purchase alcohol for themselves in a store alone without a fake ID or adult, teamwork with Jefferson Parish Sheriff’s Office (JPSO) played a key role in JPHSA’s initiative. Sheriff Newell Normand worked diligently to address the underage drinking problem for years. Over the past year, JPHSA joined JPSO’s efforts by supporting alcohol compliance checks. In addition, JPSO, JPHSA, and others promoted updates to the Alcohol Beverage Ordinance that impose stiffer penalties for vendors caught in violation of the law.

JPHSA also conducts the mandatory merchant education courses for businesses cited after compliance checks. These responsible alcohol courses educate staff about the legal and ethical ramifications of selling alcohol to underage patrons. The curriculum emphasizes the science behind the life-altering consequences of alcohol on the brain development of youth.


March 2016

JPHSA Receives Funds from U.S. Dept. of Health

Jefferson Parish Human Services Authority (JPHSA) is receiving $325,000 in funding for its JeffCare program from the U.S. Department of Health and Human Services (HHS) to expand access to treatment for opioid addiction. JeffCare intends to use this funding to establish an intensive outpatient detoxification program for opiate addiction at its West Jefferson Health Center. Administered by the HHS Health Resources and Services Administration (HRSA), this award is part of a total $94 million in Affordable Care Act funding to 271 health centers in 45 states, the District of Columbia, and Puerto Rico. Jefferson Parish has a high rate of opioid abuse and has seen a spike in opioid-related overdoses in recent years.