Strategic Plan
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Vision
Jefferson Parish Human Services Authority (JPHSA) envisions a Jefferson Parish in which individuals and families affected by mental illness, addictive disorders or developmental disabilities will live full, independent and productive lives to the greatest extent possible with available resources.
Mission
The mission of Jefferson Parish Human Services Authority is to minimize the existence and disabling effects of mental illness, substance abuse, and developmental disabilities and to maximize opportunities for individuals and families affected by those conditions to achieve a better quality of life and to participate more fully within our community.
Philosophy
To ensure the mission of its Board of Directors is the mission of all employees and contracted service providers, JPHSA maintains a shared philosophy of person-centered and recovery processes by creating a LEARNING ORGANIZATION that highly regards INNOVATION, embraces meaningful CHANGE, and values positive OUTCOMES. JPHSA accomplishes this through the provision of services and supports that allows each individual to overcome barriers to achieving his or her full potential. JPHSA expects the commitment of all employees and contracted service providers to “do whatever it takes.” System problems that prevent “doing whatever it takes” will be addressed and corrected. Further, there will be agency-wide support for all decisions that are made.
“Doing whatever it takes,” also includes a focus on meeting and exceeding expectations in terms of interpersonal interaction. JPHSA adopted a Service Statement – “We promise courtesy, empathy, and respect in meeting the expectations of those we serve and each other.” – to reflect its philosophy of “customer service” and to initiate the process of institutionalizing of this philosophy.
Service Statement
“We promise courtesy, empathy, and respect in meeting the expectations of those we serve and each other.”
Direction
The Louisiana State Legislature established Jefferson Parish Human Services Authority in 1989 as a revolutionary approach to provide administration, management and operation of mental health, addictive disorders, and developmental disabilities services to the citizens of Jefferson Parish, Louisiana. JPHSA is now a model for other regions in Louisiana to also provide these services. Previously, direct provision of these services was through the Department of Health and Hospitals (DHH).
Governance of JPHSA is by a 12-member Board of Directors with nine members appointed by the Jefferson Parish Council and the remaining three members appointed by the Governor of Louisiana. Each Board member must possess experience in the areas of mental health, addictive disorders, or developmental disabilities and represents parents, consumers, advocacy groups, or serves as a professional in one of the areas. All members serve without compensation.
Administration of JPHSA is by an Executive Director, selected by the Board and approved by the Parish Council. A Medical Director, along with Division Directors of Child & Family Services, Adult Mental Health & Addictive Disorders Services, Community Services for Persons with Developmental Disabilities and Their Families (CSPDD), Adult Community Support Services, Access, Management & Finance, and Quality Assurance/Data Management (Compliance), support the Executive Director in administration and day-to-day operations.
As mandated by the Board of Directors, JPHSA allocates its resources according to the following priorities:
- First Priority. Persons and families in crisis related to mental illness, addictive disorders or developmental disabilities shall have their crisis resolved and a safe environment restored.
- Second Priority. Persons with serious and disabling mental illness, addictive disorders or developmental disabilities shall make use of natural supports and community resources and shall participate in the community.
- Third Priority. Persons with mild to moderate needs related to mental illness, addictive disorders or developmental disabilities shall make use of natural supports and community resources and shall participate in the community.
- Fourth Priority. Persons not yet identified with specific serious or moderate mental illness, addictive disorders, or developmental disabilities, but who are at significant risk of such disorders due to the presence of empirically established risk factors or the absence of the empirically protective factors do not develop the problems for which they are at risk.
The Jefferson Parish Human Services Authority has one program: Jefferson Parish Human Services Authority.
Goals
- To assure comprehensive services and supports which improve the quality of life and community participation for persons with a serious and persistent mental illness, addictive disorder, and/or developmental disability, while providing effective limited intervention to individuals with less severe needs.
- To improve the quality and effectiveness of services and/or treatment through the implementation of best practices and use of data-based decision-making.
- To reorient the provision of services and supports to a stronger focus on person-centered and recovery processes in which people are able to live, work, learn, and participate fully in the community as defined by the individual.
Note: The JPHSA Board of Directors and administration assure consistency of its goals with DHH in the areas of prevention, treatment, support and advocacy for persons with serious and persistent mental illness, addictive disorders, and/or developmental disabilities and agree with and support the strategic plan of DHH.
Strategic Links
Vision 2020. While Vision 2020 contains no direct links to Jefferson Parish Human Services Authority, the services provided by JPHSA do contribute to Goal One, Objective Eleven and to Goal Three, Objectives Three, Four and Five.
Goal One: To be a Learning Enterprise in which all Louisiana Businesses, institutions, and citizens are actively engaged in the pursuit of knowledge
Objective 11: To increase workforce participation rates among traditionally underutilized sources of workers (women, minorities, disabled, ex-offenders, immigrants, elderly, etc.)
Goal Three: To achieve a standard of living among the top ten states in America
Objective 3: To ensure quality healthcare for every Louisiana citizen.
Objective 4: To improve the quality of life of Louisiana’s children
Objective 5: To ensure safe, vibrant and supportive communities for all citizens
The President’s New Freedom Commission on Mental Health (Achieving the Promise: Transforming Mental Health Care in America). The New Freedom initiative closely aligns with both philosophy and goals of the JPHSA strategic plan. The six goals of this initiative intertwine to transform the delivery system “to enable adults with serious mental illnesses and children with serious emotional disturbance to live, work, learn, and participate fully in their communities.”
In a transformed mental health system…
Goal 1: Americans understand that mental health is essential to overall health;
Goal 2: Mental health care is consumer and family driven;
Goal 3: Disparities in mental health services are eliminated;
Goal 4: Early mental health screening, assessment, and referral to services are common practice;
Goal 5: Excellent mental health care is delivered and research is accelerated;
Goal 6: Technology is used to access mental health care and information.
Healthy People 2010. Various objectives of Goals 6, 18, and 26 in Healthy People 2010 are indirectly linked to services provided by JPHSA and/or goals and objectives of this strategic plan.
Goal 6: Promote the health of people with disabilities, prevent secondary conditions, and eliminate disparities between people with and without disabilities in the U.S. population.
Goal 18: Improve mental health and ensure access to appropriate, quality mental health services.
Goal 26: Reduce substance abuse to protect the health, safety and quality of life for all, especially children.
Children’s Cabinet. Services provided by JPHSA to children are related to the health policy enunciated in the Children’s Cabinet, i.e., All Louisiana children will have access to comprehensive health services and are linked via the Agency budget.
Louisiana Youth Enhanced Services (LA-YES) grant award from U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration. The philosophy and goals articulated in JPHSA’s strategic plan align with mandates stipulated in Chapter 3 of Title 28 of the Louisiana Revised Statues comprised of R.S.28:311 through 312. JPSHA supports the LA-YES consortium as part of its defined jurisdiction and the consortium’s development of a plan for the provision of mental health services to emotionally disturbed children within that jurisdiction. Further, collaboration and communication with the DHH Office of Mental Health is assured within this strategic plan.
Human Resources policies benefiting women and families, Act 1078 of 2003 Regular Session. JPHSA has an array of agency-wide Human Resources policies that support and assist female employees, and hence, their families. All policies are reviewed on an annual basis and updated or amended as needed. Additionally, the Human Resources director monitors state and federal guidelines/mandates as well as internal feedback from staff and management.
Further, as reflected in this strategic plan, JPHSA utilizes a person and family centered approach in the provision of services and supports; and, recognizes families as the foundation of lifelong love and care and the need for families to be supported and strengthened. Evidence, too, the establishment and operation of a division – Child & Family Services – with its focus on children, infancy through adolescence, and the family unit; and including services specifically geared to benefit women in the parent role.
Objectives
Goal I. Objective 1.
To achieve 95% compliance with provision of services to individuals who meet eligibility and priority population criteria by June 30, 2010, so as to ensure best use of JPHSA resources
Strategies:
Share relevant data with DHH Offices and monitor relevant data elements.
Monitor admissions and other pertinent data on a weekly basis and initiate process improvement as indicated.
Performance Indicators:
- Percentage of individuals with mental illness who meet eligibility and priority population criteria and who are being served (K)
- Percentage of individuals with addictive disorders who meet eligibility and priority population criteria and who are being served (K)
- Percentage of individuals with a developmental disability who meet eligibility and priority population criteria and who are being served (K)
- Average number of days between discharge from an Office of Mental Health inpatient program and an aftercare community mental health care visit (K)
- Percentage of readmissions to an Office of Mental Health inpatient program within 30 days of discharge (K)
- Total admissions to social detox (G)
- Total number of children (unduplicated) receiving infant/toddler mental health services (K)
- Total number of children (unduplicated) enrolled in primary prevention programs. (K)
- Total adults (unduplicated) served across the system of care (G)
- Number of people (unduplicated) receiving state-funded developmental disabilities community-based services (K)
- Number of people with developmental disabilities (unduplicated) receiving individual and family support services (K)
Goal II. Objective 1.
To improve the quality of interventions as demonstrated by an incremental increase of two percent over the previous year for selected measures of efficiency, effectiveness, and consumer satisfaction through FY 2009 – 2010
Strategies:
Evaluate treatment programs’ performance by monitoring and reporting outcomes data.
Track use of resources through data-based decision-making.
Place emphasis on client satisfaction through staff training and supervision.
Performance Indicators:
- Percentage of individuals with addictive disorders continuing treatment for ninety days or more in outpatient adult programs (K)
- Percentage of individuals with addictive disorders and/or co-occurring disorders continuing treatment for ninety days or more in community-based (residential) adult programs (K)
- Percentage of persons served in a community mental health clinic who have been maintained in the community for the past six months (K)
- Percentage of child/adolescent participants enrolled in primary prevention programs who report a positive attitude toward non-use of drugs or substances (K)
- Average cost per person with mental illness served in the community mental health center (S)
- Average cost per day per person served in addictive disorders community-basedadult programs with State General Fund dollars(S)
- Percentage of individuals admitted to social detox who complete the program (K)
- Social detox cost per client day (S)
- Outpatient addictive disorders cost per service provided (S)
- Outpatient compulsive gambling cost per service provided (S)
- Primary prevention cost per child participant enrolled (S)
- Percentage of scores on the Child and Adolescent Assessment Scale (CAFAS) to decrease following six months of treatment (K)
- Percentage of scores to improve on the Behavior Assessment Scale for Children – Second Edition (BASC-2) following six months of treatment (K)
- Percentage of change in arrests from admission to discharge for adult individuals receiving addictive disorders treatment (K)
- Percentage of change in the frequency of primary drug abuse from admission to discharge for adults receiving addictive disorder treatment (K)
- Percentage of adult community mental health clinic clients receiving new generation medications (K)
- Percentage of individuals with a developmental disability surveyed who reported they had choice in the services they received (S)
- Percentage of individuals with a developmental disability surveyed who reported they had overall satisfaction with the services they received (S)
- Percentage of individuals with a developmental disability surveyed who reported regular participation in community activities (S)
- Percentage of individuals with a developmental disability surveyed who reported satisfaction with regular participation in community activities (S)
- Percentage of survey respondents rating overall satisfaction with JPHSA services as satisfied/good or better (S)
Goal III. Objective 1.
To increase the focus on employment and education for all people served by JPHSA as demonstrated by an incremental increase of two percent over the previous year for selected outcomes measures through FY 2009 – 2010
Strategies:
Utilize person-centered planning to assist individuals and families in identifying goals for work and/or school and resolving barriers to participation in employment and/or school.
Meet quarterly with service providers to discuss goals and barriers to achieving goals.
Performance Indicators:
- Percentage of individuals completing multi-systemic therapy (MST) free from arrests and living at home and attending school/job (S)
- Total unduplicated count of people with a developmental disability receiving vocational/habilitation services (K)
- Percentage of persons with a developmental disability employed in community-based employment (K)
- Percentage of annual increase in community-based employment of persons with a developmental disability over the previous year’s baseline (S)
- Percentage of persons with a developmental disability employed in community-based employment for a minimum of 10 hours and a maximum of 14.99 hours (G)
- Percentage of persons with a developmental disability employed in community-based employment for a minimum of 15 hours and a maximum of 19.99 hours (G)
- Percentage of persons with a developmental disability employed in community-based employment for a minimum of 20 hours (G)
Goal III. Objective 2.
To increase the focus on safe affordable housing for all people served by JPHSA as demonstrated by an incremental increase of two percent over the previous year for selected outcomes measures through FY 2009 – 2010
Strategies:
Utilize person-centered planning to assist individuals and families in identifying goals for home ownership and resolving barriers to purchasing a home.
Meet quarterly with service providers to discuss goals and barriers to achieving goals.
Performance Indicators:
- Percentage of individuals with a developmental disability surveyed who reported that individual and family support services contributed to maintaining themselves or their family member in their own home (G)
- Number of individuals with a developmental disability, who purchased a home during the fiscal year. (G)
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